I hope the term “Customer Service” has the meaning in it.,
YES.., Customer Service is not an work rather it is a service.
All kind of businesses are depended with customers. When you closely satisfy them, they would become an noninvested asset to your business grow.
When a people becomes customer:
When a person purchase a product or getting serviced by an organization, that person will become the customer of that organization.
They are getting service from you or they are buying products from you means, they are trusting you in some points. Trust makes the people become customer.
Why Customer Satisfaction is important:
1. Its very much better to retain the customer than acquire new.
2. Satisfied customer can be a silent marketing agents to get more new customers.
3. You can safely avoid bad reviews.
Ways to satisfy Customers:
- Review System:
You can ask them a review of the products or the experience of the service they have got from your organization. Based on the reviews you can satisfy your customer also you can improve your product or service.
Let’s say if a customer is reviewing your service or product by 4 or 5 out of 5, you can be confident that they will come back to you and they will suggest this to others.
When you get review 3, he is unhappy with few things. When you put extra effort by contacting this customer and resolve his unhappiness, you can get this customer easily into the First Category
When you get reviews less than 3, there is a serious problem with your customer handling technology. You should find out what went wrong or find an expert in customer handling for your organization
2. Instant Support:
You should have separate Customer support team in your organization, they can ready in all the time to respond your customers when a query or help raised.
For instant support you can use some instant connecting tools like connecting through a call or messaging system or skype or mail etc.., which suits best for your business.
This instant support will give extra hope to your customers that, Okay there is a team to help us if we stuck in somewhere. So this would increase a number of customers up.
You can simply follow this 2 methods to satisfy your customers. I hope this will make you understand how important customer satisfaction is.